🔐 Privacy Policy

Company: Nam Viet Foods & Beverage JSC
Address: No. 994/1C, Nguyen Thi Minh Khai Street, Tan Thang Quarter, Tan Dong Hiep Ward, Ho Chi Minh City, Vietnam
Phone: +84 933 678 357 · Tel: +84 274 3800 118 / 117
Email: info@vinut.com.vn
DPO Contact: customercare@vinut.com.vn

We collect personal data through the following channels:

Data Type	Source	Examples
Identity Data	Contact/Quote forms	Name, company name, job title
Contact Data	Contact/Quote forms	Email, phone number, country
Business Data	RFQ forms	Order quantity, delivery terms, product interests
Technical Data	Website visit	IP address (hashed), browser type, device info
Usage Data	Analytics	Pages visited, time on site, click patterns
Cookie Data	Browser cookies	Consent preferences, session identifiers

Purpose	Legal Basis (GDPR Art. 6)	Details
Process business inquiries	Art. 6(1)(b) — Contractual necessity	Respond to contact forms, RFQs, sample requests
Send auto-reply emails	Art. 6(1)(b) — Contractual necessity	Confirmation emails after form submission
Website analytics	Art. 6(1)(a) — Consent	Google Analytics (only when analytics consent granted)
Marketing & advertising	Art. 6(1)(a) — Consent	TikTok Pixel, remarketing (only when marketing consent granted)
Lead scoring & routing	Art. 6(1)(f) — Legitimate interest	Internal prioritization of business leads
Security & fraud prevention	Art. 6(1)(f) — Legitimate interest	CSRF protection, rate limiting, session management
Legal compliance	Art. 6(1)(c) — Legal obligation	Record keeping, audit logs

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access — Request a copy of the personal data we hold about you.
• Right to Rectification — Correct any inaccurate or incomplete personal data.
• Right to Erasure — Request deletion of your personal data ("right to be forgotten").
• Right to Data Portability — Receive your data in a structured, machine-readable format.
• Right to Object — Object to processing based on legitimate interest or direct marketing.
• Right to Restriction — Request temporary restriction of data processing.

To exercise any of the above rights, please contact our Data Protection Officer by email. We will respond within 30 days of receiving your request.

📧 customercare@vinut.com.vn

Response time: within 30 business days

We retain personal data only as long as necessary for the purposes described:

Data Category	Retention Period	Notes
Lead / inquiry data	24 months	From last interaction
Analytics data	14 months	Google Analytics default
Cookie consent records	12 months	Then re-consent required
Audit logs	12 months	Security and compliance
Email communication logs	24 months	Business correspondence

After the retention period, data is securely deleted or anonymized.

Your data may be processed in Vietnam, where Nam Viet Foods & Beverage JSC is headquartered. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements, to protect your data in compliance with EU/GDPR requirements.

We share personal data with the following categories of processors:

Processor	Purpose	Location	Safeguards
Google Analytics	Website analytics	USA	SCCs, Google DPA
Amazon SES	Email delivery	USA/EU	SCCs, AWS DPA
TikTok Pixel	Marketing analytics	Global	Consent-based only

All processors are bound by data processing agreements compliant with GDPR Art. 28.

We use automated lead scoring to prioritize business inquiries based on factors such as company domain, country, and product interest. This scoring is used solely for internal workflow optimization and does not produce legal effects or significantly affect individuals. You have the right to request human review of any automated decision.

• TLS/SSL encryption on all data transmissions
• Hashed storage of IP addresses and sensitive identifiers
• Two-factor authentication (2FA) for administrator access
• Regular access logging and security audits
• CSRF protection on all form submissions
• Rate limiting on API endpoints

We use essential and analytical cookies to ensure the proper functioning of our website and to improve your browsing experience. For more details, please refer to our Cookie Policy.

If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local data protection authority. For EU residents, you may contact the CNIL (France) or the supervisory authority in your country of residence.

Nam Viet Foods & Beverage JSC
No. 994/1C, Nguyen Thi Minh Khai Street, Tan Thang Quarter, Tan Dong Hiep Ward, Ho Chi Minh City, Vietnam

Business Hours: Mon – Sat, 8:00 AM – 5:00 PM (GMT+7)
Phone: +84 933 678 357 · Tel: +84 274 3800 118 / 117
Email: info@vinut.com.vn · Feedback: customercare@vinut.com.vn
Languages: English, Vietnamese